Susan Perdue

36 Lee Drive

Saint Albans, WV 25177

Phone (C) : (304) 549-2336

susan_perdue@outlook.com

A highly knowledgeable, resourceful and quality-driven Administrative Professional with extensive experience managing

complex projects and consistently exceeding expectations in high-pressure, fast-paced environments. I am an easy going

individual who enjoys challenging and diverse roles and am confident working and communicating with individuals at all

levels of an organization.

WORK EXPERIENCE

QA/QA Admin Assistant (Temp)

01/2015 - 03/2015

Enerfab Inc.

- Developed a welding QA/QC database, entered data and compiled reports.

- Received, scanned, filed and copied documents.

- Compiled hydro and construction turnover packages.

- Assignments included: Plant Yates, Newnan, GA (01/19/2015 - 02/27/2015) and Big Cajun II, New Roads, LA

(03/02/2015 - 03/27/2015)

Business and Finance Admin (Contractor)

11/2013 - 05/2014 WVSU–R&D Corporation

- Prepared purchase orders, made and received purchases, tracked inventory.

- Entered accounts payable, accounts receivable, and general ledger data into accounting system.

- Assisted with account reconciliation, payroll processing, and check printing/distribution.

- Developed a fixed asset audit database, entered data and compiled reports.

- Created billing statements, distributed mail, scanned documents, maintained logs and updated admin manual.

OSP Planning Admin (Contractor)

10/2012 - 05/2013

Lumos Networks

- Monitored HLE and NOC alerts for escalation and completion.

- Developed workflow databases, entered data, compiled reports.

- Researched and calculated costs, prepared special billing statements.

- Verified that man hours were applied to appropriate project codes.

- Prepared and distributed meeting agendas and minutes.

Implementation Support Specialist (Contractor)

02/2010 - 07/2010

Deloitte Consulting

- Assisted with the implementation of a document imaging system in government agencies throughout West Virginia.

- Assessed efficiencies and inefficiencies in customer's existing business processes. Identified process improvement

opportunities and provided feedback to the customer, project manager and training team.

- Wrote functional test scripts, monitored UAT and communicated issues/concerns to project manager and engineers.

- Contributed to training program development and trained/supported end users at site locations.

Recruiting Specialist (Contractor)

09/2010 - 02/2011

Frontier Communications

- Sourced candidates, screened resumes/applications and performed initial interviews.

- Coordinated interview schedules, assisted with travel/lodging accommodations for out of town candidates.

- Completed new hire onboarding: background checks, drug screens, paperwork, orientation/training schedules.

- Documented activities in recruiting software, uploaded documents to file, produced reports.

Support Services Team Leader

10/2008 - 10/2009

Policy Studies Inc.

- Established performance expectations, monitored productivity, performed QA reviews, prepared reports and analyzed

results. Conducted quarterly evaluations, carried-out appropriate reward/corrective actions.

- Managed work schedules, approved time-off requests, tracked time/attendance and reported to payroll. Assisted with

workloads during absences and high volume periods.

- Administered workflow and ECM databases, provided technical support to staff. Developed and implemented a

database used by paralegals to expedite the completion of legal documents and court dockets.

- Collaborated with other team leaders and management to resolve issues; communicated changes to team members,

updated SOP manual and coordinated staff training.

Program Manager

02/2004 - 06/2007

Policy Studies Inc.

- Conducted program planning, monitored program budget, identified add-on business opportunities.

- Interviewed staff, made final hiring decisions.

- Reviewed and analyzed reports, communicated results to client and cross-functional teams.

- Executed a site-specific outreach program that incorporated the distribution of program information, community

presentations, technical training, and inter-agency collaboration.

- Contributed to proposal preparations, the establishment of a Standard Operations Procedures manual, and the

development of training and performance incentive programs.

Project Coordinator

07/2003 - 06/2007

Policy Studies Inc.

- Supervised staff, delegated tasks, monitored workload, approved time-off requests, tracked time/attendance.

- Performed QA and performance evaluations, compiled reports, reviewed results with staff and management.

- Maintained facility and office equipment, made purchases, managed supply inventory.

- Administered databases, provided technical support to staff and customers.

*Promoted to Program Manager but still continued to perform the above duties.

Admin Assistant/Recruiting Coordinator

09/2001 - 07/2003

Manpower Professional

- Prepared documents, managed inventory, tracked sales performance, prepared reports.

- Designed marketing materials, company newsletters, handbooks, and training materials.

- Organized company functions, managed schedules, booked travel arrangement.

- Maintained databases, provided technical support.

- Uploaded job requisitions to job boards, sourced, screened and interviewed candidates, conducted new hire

orientations and assisted with new hire paperwork.

- Researched new business for development, attended social and business functions to establish new business

relationships.

Admin Assistant /Project Coordinator

02/2000 - 09/2001

Management Recruiters

- Answered phones, greeted visitors, responded to emails, prepared documents.

- Wrote job descriptions and uploaded jobs requisitions to job boards. Sourced and interviewed candidates.

- Maintained databases, company website and intranet. Provided technical support and training to staff.

EDUCATION

West Virginia State University | Institute, WV

2014 - Certified Administrative Professional (CAP)

Southern WV Community & Technical College | Logan, WV

2005 to 2006 - Business Administration/Accounting

Sanford Brown College | St. Louis, MO

1999 to 2000 - Computer Support Specialist

Resume of Susan Perdue

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